Hi everyone, I'd like to introduce myself! My name is Tess, and I'm the newest member of Farmigo's Support Team. 

I'm a recent graduate from Cornell University (go Big Red!) and am coming to the team with experience working for a direct-to-consumers online farmer's market and a background in technical support, statistical programming and some side work in latte art.

I am very excited to be here and look forward to speaking with many of you in the future! 

REMINDER:  Please email support@farmigo.com before Thursday, November 28 if we need to adjust any of the following settings for you:
Member Access Hours, e.g. Web Store Hours and Signup Cut-Off
Edit your Payment Plans and Payment Methods
Set up a New Season for Signups

If you need to adjust your own deliveries for the Thanksgiving, check out this previous Tip of the Week about managing holiday deliveries: Holiday Management:  Getting ready for the 4th of July! 

HOLIDAY HOURS:  Our Support Team will be giving thanks with their families and celebrating from Thursday, November 28 - Sunday, December 1.  If you have an emergency that needs our attention before Monday, December 2 we will have someone checking for emails with “URGENT” in the subject line.  Other questions will be assigned when we get back. We hope you all have a restful Thanksgiving!

Farmigo has designed the system dashboard to put as much functionality in your hands as possible.  We want you to be completely comfortable in your system management so we’ve worked hard to build a help site that outlines all the features of your system.  Each section of your dashboard has a context-sensitive help button at the bottom right, which when clicked, will bring you directly to the help page on that topic.

That being said, there are certain features that require the Support Team’s involvement.  We've outlined these features below to help you quickly identify those times that it is best to email support@farmigo.com for help.

We're Listening

Thank you for responding to our survey!  We received a strong response rate and value your opinion.  Based on the responses and your feedback we have been able to make some key decisions on how to best serve you. 

When to Reach Us

Now that we know that an overwhelming majority prefer Monday - Friday Support and the time preference to assist you was 9 AM - 5 PM EDT / 6 AM - 2 PM PDT.  We have decided to staff our Support Team during these hours to best suit your needs.  This is when you can expect we are available.

How to Reach Us

Your number one preference for correspondence with us was email.  So we will respond to your emails during the 9 AM - 5 PM EDT hours.  For your convenience, you can just send us an email to support@farmigo.com and that email gets transferred into a ticketing system that is monitored by the team.  It is the most efficient way to get a response since this system is the first place that we check each day when supporting you.  

If you have an urgent issue that is time sensitive, or an emergency, please type, "URGENT" in the subject line.  We will prioritize requests labeled as URGENT first and monitor for URGENT tickets on Saturday and Sunday.

You can also request that we call you back if there is a matter that you want to speak about on the phone.  Just write that in the body of the email with the best number and times to reach you.

What to Say

Please be as detailed as possible when describing your reason for contacting the Support Team.  This will help us when we research and assign tickets.  Including things like the member name, location name, and as many details as possible help us help you. 

Holidays and Weekends

We value our team as much as you do!  That is why they receive vacation, holidays and time off.  You will always receive the most efficient response by sending your requests to support@farmigo.com because on holidays and weekends, we have someone checking for emails with the URGENT label in the subject line.  Other issues will be assigned when we get back from our holiday breaks or weekends.

We're Here:

Monday - Friday

9 AM - 5 PM EDT / 6 AM - 2 PM PDT 

Email:  support@farmigo.com

• Include "URGENT" in the subject for time sensitive and emergencies.
  
• Including examples of  members names, location names, etc are extremely helpful.
  

Hello Everyone,

Time flies when you’re having fun!  I can’t believe I’ve already been at Farmigo for over a month.  I would like to take this opportunity to introduce myself and the Farmigo Support Team.  

I am Stephani, the Farmigo Customer Support Manager.  I have been working in technology and support for the past 18 years.  I went to Rutgers NJ for undergraduate study In Sociology and Psychology and earned my MBA in Technology Management at the University of Phoenix.  I grew up in the Garden State and can remember my grammar school class trips to the Old Wagon Farm, apple picking with my family, eating my Grandmother’s homemade cranberry sauce at Thanksgiving, and let’s not forget Jersey Tomato sandwiches which are still one of my favorites.  I was lucky to grow up around so many farms.  I currently belong to a local CSA, try to know my food and cook at home as much as possible.  I am finally combining my work and personal life and am someplace I am passionate about.  I am home at Farmigo and am excited about working with and getting to know you all. 

With a bachelor’s in theatre and a master’s in psychoanalysis, Steven naturally gravitated towards computers.  After spending most of his career working on software for the financial industry (and eating his fair share of fast food), Steve met his wife.  She belonged to a CSA and he found out what a beet really tasted like.  When the opportunity came to meld his software knowledge with his passion for local food, Steve jumped at the chance.  He has never looked back. 

Angela has always had an interest in food and cooking, her passion for agriculture and the food movement took root during her service as a Peace Corps Volunteer in West Africa.  As she worked with farmers every day in West Africa, it was easy for her to see that farmers are the foundation of the economy.  This is just as true in the United States even though farmers represent a smaller portion of the population.  When she returned to the United Stated, she began working with a software company focusing on social media marketing.  She is excited to be working for Farmigo today where she can combine both of these experiences and talk with farmers every day!  On another note, Angela is a graduate of Penn State University and an avid fan of the Nittany Lions!