HOLIDAY SCHEDULE REMINDER:
While we will be busy decking the halls and ringing in the New Year, please keep in mind that we are monitoring for urgent tickets as well.  Farmigo employees will be on vacation for the following dates:

• Tuesday, Dec. 24
• Wednesday, Dec. 25
• Tuesday, Dec. 31
• Wednesday, Jan. 1
  

If you have an urgent issue on any of these days, please email [email protected] with “URGENT” in the subject line and we will be sure to address your question as soon as possible. 

Have a happy, fun, and healthy holiday!

Cheers,
The Farmigo Support Team

A reusable box is great way to create a communal experience for your share members and encourages environment-friendly practices.  Coolers are also a great way to expand offerings to your members beyond produce.  But these containers cost money!

The Membership Fee is a helpful tool for asking members to make a deposit on these fun containers.  Read more below for tips on setting up the Membership Fee and then refunding the deposits.

You may want to consider explaining what this fee is for in the signup process by adding a comment to the location or adding it to the payment plan notes.

• Adding a location comment:  Under the Info tab of the location editor, you may add a comment.  This comment will appear in the first step of the signup process next to the location listed.
  
• Adding payment plan notes:  Email [email protected] with edits that you would like to make to your payment plan notes, which are presented in the Terms step of the signup process.  Please note that the notes may not be adjusted for all payment plan types.
  

When the member signs up and is charged the membership fee, a receive fee payment is added under the Payment tab of their member file.  This payment line indicates that the fee has been charged.

Now let’s say that it’s the end of the season or the member has canceled their subscription, you may record their deposit refund by taking the following steps under the Payment tab of the member file:

1. Add an Internal payment with the status “Received” for the amount of their refund and save changes.  You may want to add a note that the payment is for a returned container.
   
2. Add a Check or Cash payment (depending on how you deliver the refund) with the status “Refunded” for the amount of their refund and save changes.  You may want to add a note that the payment is for a returned container.