All Farmigo systems are scheduled to be transitioned to the Farmigo 2.0 dashboard by the end of April.  You will receive additional communication with more details as each of you are transitioned to the new dashboard.  During the transition period, you will continue to have access to your old dashboard and you will be notified when access to the old dashboard will be turned off.

Here's a glimpse of Farmigo 2.0 - Including the latest updates:

New Features

• Mobile Device Accessible!
  
• All-inclusive search bar
  
• Integrated web browser navigation
  
• Real-time database access and updates
  

Using the latest web technology, we have designed the new administrative dashboard with you in mind and packed it with helpful features.  The entire dashboard is now fully accessible from the web browser of your mobile device. 

Accepted Browsers
The Farmigo 2.0 dashboard is optimized for the following web browsers, including Chrome and Firefox which are free to download.

• Google Chrome
  
• Mozilla Firefox 
  
• Safari
  

              Ever felt like doing this to your computer? 

You don't need to be a computer scientist to fix many of the frequent errors that can occur on the internet. 

If you are having trouble loading a page on your Farmigo dashboard or server, follow this flow chart to try some troubleshooting at home!

Click on the appropriate link below for directions on how to clear the cache in your browser:

Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari: http://www.refreshyourcache.com/en/safari/
Google Chrome: https://support.google.com/chrome/answer/95582?hl=en
Opera: http://www.refreshyourcache.com/en/opera/

We thought you'd never ask!

Refreshyourcache.com says, "In order to speed up web browsing, web browsers are designed to download web pages and store them locally on your computer's hard drive in an area called "cache". Browser cache (also known as Internet cache) contains records of every item you have viewed or downloaded while Internet surging. So when you visit the same page for a second time, the browser speed up display time by loading the page locally from cache instead of downloading everything again."

Having Farmigo pages in your cache is your browsers way of speeding up load time, but it can occasionally lead to errors with loading the page. Clearing your cache when you have issues on any web page is a good troubleshooting tip. 

Do you manage your farm seasonally? If so, this notification is for you!

There are four Farmigo links that you provide for members:

Sign-up, Account Management, Additional Payments and the Store link. 

In the past, each of these links had to be edited every time you switched to a new season. This means emailing members to let them know about the link changes, and updating links on your web page.

We have officially changed these links so that in the future, only ONE will need to be edited each season.

Which one of these links is not like the other?

Sign-up: http://www.farmigo.com/join/oldmacfarmseasonal/winter-spring2013
Account Management: http://www.farmigo.com/account/oldmacfarmseasonal
Additional Payments: http://www.farmigo.com/pay/oldmacfarmseasonal
Store: http://www.farmigo.com/store/oldmacfarmseasonal


The Sign-Up link is the only link that will change with each season. The Account Management, Additional Payments, and Store links will all be the same, saving you a little bit of time as you prepare for a new season!

Web store items are transferred automatically between seasons, so you never have to add items twice. 



Technical Advisor Tip: Members are able to view multiple seasons from their account. When you create a new season, members will be able to switch between multiple seasons:

Members  can access your web store by logging into their account and then clicking Web Store in the upper right hand corner.

Did you know? Your preview mode of a member's account is exactly like the member view except for the web store link.

You'll see everything on this member's page except the "Web Store" link circled in red.

While members can access your web store through their account, sometimes a little extra reinforcement really helps. 

Consider setting up an email alert or template to send to members with a link to your web store. 

You can add the store link using this dynamic field:
[Link to Store]

Finally, you should be sure to prominently feature a link to your web store on your web site. When members or prospective members visit your web page, this makes it easy for them to navigate towards shopping!

Did you know?

• 70% of customers consult reviews or ratings before making a purchase (Business Week, 2008)
• A highly-rated product will increase the likelihood of purchase for 55% of consumers (Econsultancy, 2010)
  
• 63% of customers are more likely to purchase from a site if it has ratings or reviews (Evoc Insights, 2006)

Having strong customer testimonials to add to a page while people are exploring can be a very effective tool to boost sales! Great news: you can use the Farmigo system in order to start getting testimonials from your customers!

Using your Web Store to Gather Customer Testimonials

You can do this by activating a comments box in your webstore. To do this, follow these steps:
    1) In your dashboard, go to "Settings"
    2) Go to the tab, "Store"
    3) In the field, "Store comments label" put text encouraging members to leave a testimonial. 

Here are a couple examples of what you could say:

• Let us know how our farm has made a difference in your life!
• Leave a review to let us know how we're doing!
• Tell us about your experience with our farm!
  

*Important Note: Web store comments need to be collected on a weekly basis

Any comments you receive through your store comments box will be attached to a member's weekly store order, and can be accessed through your Labels and Distribution reports. Make sure that when you download your Labels or Distribution report, you save the comments in a memorable location, as they will disappear once the delivery day passes!

Tips for Selecting Testimonials

• Try to find testimonials that cite specific benefits of ordering from your business- a testimonial that says "Your convenient pick up locations save me hours of shopping time on the weekends!" is a lot more effective in convincing people in the power of your produce than, "Great product! Love what you do!"
• Include names, locations, and photos as much as possible. Assigning the testimonial to a real person helps to instill trust in the credibility of the review.
• Don't over-edit!! Making light edits for grammar and punctuation are OK, but make sure that you leave the content and tone of the message as it is. 

Check out this list of great resources for more advice on how to build your testimonials to be productive and effective:

http://unbounce.com/online-marketing/perfect-your-customer-testimonials/

Hi everyone, I'd like to introduce myself! My name is Tess, and I'm the newest member of Farmigo's Support Team. 

I'm a recent graduate from Cornell University (go Big Red!) and am coming to the team with experience working for a direct-to-consumers online farmer's market and a background in technical support, statistical programming and some side work in latte art.

I am very excited to be here and look forward to speaking with many of you in the future!