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Happy Holidays!

11/25/2013

 
The Holidays are upon us!  Chanukah and Thanksgiving will overlap this year and the Farmigo team is taking some time off to enjoy these holidays with our friends and family.  Interesting fact:  This overlap will not occur again until the year 79811 (Business Insider).
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REMINDER:  Please email [email protected] before Thursday, November 28 if we need to adjust any of the following settings for you:
Member Access Hours, e.g. Web Store Hours and Signup Cut-Off
Edit your Payment Plans and Payment Methods
Set up a New Season for Signups

If you need to adjust your own deliveries for the Thanksgiving, check out this previous Tip of the Week about managing holiday deliveries: Holiday Management:  Getting ready for the 4th of July! 

HOLIDAY HOURS:  Our Support Team will be giving thanks with their families and celebrating from Thursday, November 28 - Sunday, December 1.  If you have an emergency that needs our attention before Monday, December 2 we will have someone checking for emails with “URGENT” in the subject line.  Other questions will be assigned when we get back. We hope you all have a restful Thanksgiving!

Electronic Check Funding Schedule

11/22/2013

 
Electronic Checks are the preferred method of payment in Farmigo as they have the lowest transaction fees. Electronic Checks take 5-7 business days to process. Holidays will delay funding. 

Farmigo works with Check Gateway to manage electronic check payments. If your member's bank account has not rejected a payment within 4 days, Check Gateway sends our system a status of Received. Once a payment is marked as received in Farmigo, we stop reaching out to Check Gateway to check on the payment status. Most rejections occur within the first 3 days of processing, however, banks have up to 90 days to reject a payment. It is a rare occurrence, but it is possible that after a payment is marked as received in Farmigo, a bank can then go back and reject the payment. This is why we strongly advise you to compare your Check Gateway statements against your Payments Report in Farmigo. 

Below are example funding schedules for an Electronic Check Payment.

Member enters transaction before noon:
Day 1 - Enter transaction BEFORE 12 noon
Day 2 - Processing Day 1
Day 3 - Processing Day 2 
Day 4 - Processing Day 3 
Day 5 - Processing Day 4 (technically funds released at midnight)
Day 6 - Funds available

Member enters transaction after noon:
Day 1 - Enter transaction AFTER 12 noon
Day 2 - Considered day entered
Day 3 - Processing Day 1
Day 4 - Processing Day 2
Day 5 - Processing Day 3 
Day 6 - Processing Day 4 (technically funds released at midnight)
Day 7 - Funds available

How to Resolve Payment Issues

11/15/2013

 
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When reviewing your list of Subscriptions in the dashboard, you may see a symbol appear next to a member’s name that looks like an orange triangle with an exclamation mark in the middle (see image at left).  This is the Payment Issue symbol and it may appear for one of 2 reasons:
  1. An electronic payment was rejected
  2. A pending payment is past due
Read on to learn more about how to address each of these payment issues.

Read More

Solving Member Mysteries

11/7/2013

 
We want to give you the in's and out's, tips and tricks for figuring out answers to member questions. We are going to give you a few steps that we always take in order to get some insight on a member's accounts.

Read on to learn more.

Read More

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