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Happy Holidays Farmigos!

12/20/2013

 
HOLIDAY SCHEDULE REMINDER:
While we will be busy decking the halls and ringing in the New Year, please keep in mind that we are monitoring for urgent tickets as well.  Farmigo employees will be on vacation for the following dates:
  • Tuesday, Dec. 24
  • Wednesday, Dec. 25
  • Tuesday, Dec. 31
  • Wednesday, Jan. 1
If you have an urgent issue on any of these days, please email [email protected] with “URGENT” in the subject line and we will be sure to address your question as soon as possible. 

Have a happy, fun, and healthy holiday!

Cheers,
The Farmigo Support Team

Introducing Members to Their Online Accounts

12/12/2013

 
When a member signs up for your program using Farmigo, a unique member account is created for them. This presents a huge competitive advantage for you, as members can now control their own accounts by reviewing their delivery history, changing their subscriptions, putting themselves on hold, and even ordering additional add-ons to their normal deliveries. As more and more people get used to the convenience of ordering online, the Farmigo system makes you stand out from your competitors as you can offer customers a level of flexibility and control that was not possible in the past.

The idea of having a CSA account is new to most people, so it is important that you clearly explain this idea to your members. We recommend explaining the concept of the online account in your "Confirmation of Your Sign-Up" automated email. Including information about how to login to your account and what actions can be taken from within your account will help make the transition to an online system easier for customers. 

An important part of integrating Farmigo with your website is placing your Sign-Up and Login buttons in a prominent place on your website. Using Facebook or Amazon as examples, we find that it is customary to put the sign-up or login buttons at the top right of your website.

Below is some design inspiration for you! You may click on the images to enlarge them.
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Managing Container Deposits

12/5/2013

 
A reusable box is great way to create a communal experience for your share members and encourages environment-friendly practices.  Coolers are also a great way to expand offerings to your members beyond produce.  But these containers cost money!

The Membership Fee is a helpful tool for asking members to make a deposit on these fun containers.  Read more below for tips on setting up the Membership Fee and then refunding the deposits.

Setting up the Membership Fee

If you set up a membership fee, a member is only charged this fee once when signing up for your share.  The membership fee is specific to a pickup location or delivery zone.  If you want the membership fee to apply to all members who sign up, you will want to set it up for every location.
  1. Go to the Routes manager, found under the Status menu in your dashboard.
  2. Click on a route and then click on a location in order to open the location’s editor.
  3. Click on the “Advanced” tab from the dark blue band at the top of the location editor.
  4. Enter the Membership fee amount and save changes.

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You may want to consider explaining what this fee is for in the signup process by adding a comment to the location or adding it to the payment plan notes.
  • Adding a location comment:  Under the Info tab of the location editor, you may add a comment.  This comment will appear in the first step of the signup process next to the location listed.
  • Adding payment plan notes:  Email [email protected] with edits that you would like to make to your payment plan notes, which are presented in the Terms step of the signup process.  Please note that the notes may not be adjusted for all payment plan types.

Refunding the Container Deposit

When the member signs up and is charged the membership fee, a receive fee payment is added under the Payment tab of their member file.  This payment line indicates that the fee has been charged.

Now let’s say that it’s the end of the season or the member has canceled their subscription, you may record their deposit refund by taking the following steps under the Payment tab of the member file:
  1. Add an Internal payment with the status “Received” for the amount of their refund and save changes.  You may want to add a note that the payment is for a returned container.
  2. Add a Check or Cash payment (depending on how you deliver the refund) with the status “Refunded” for the amount of their refund and save changes.  You may want to add a note that the payment is for a returned container.

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Happy Holidays!

11/25/2013

 
The Holidays are upon us!  Chanukah and Thanksgiving will overlap this year and the Farmigo team is taking some time off to enjoy these holidays with our friends and family.  Interesting fact:  This overlap will not occur again until the year 79811 (Business Insider).
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REMINDER:  Please email [email protected] before Thursday, November 28 if we need to adjust any of the following settings for you:
Member Access Hours, e.g. Web Store Hours and Signup Cut-Off
Edit your Payment Plans and Payment Methods
Set up a New Season for Signups

If you need to adjust your own deliveries for the Thanksgiving, check out this previous Tip of the Week about managing holiday deliveries: Holiday Management:  Getting ready for the 4th of July! 

HOLIDAY HOURS:  Our Support Team will be giving thanks with their families and celebrating from Thursday, November 28 - Sunday, December 1.  If you have an emergency that needs our attention before Monday, December 2 we will have someone checking for emails with “URGENT” in the subject line.  Other questions will be assigned when we get back. We hope you all have a restful Thanksgiving!

Electronic Check Funding Schedule

11/22/2013

 
Electronic Checks are the preferred method of payment in Farmigo as they have the lowest transaction fees. Electronic Checks take 5-7 business days to process. Holidays will delay funding. 

Farmigo works with Check Gateway to manage electronic check payments. If your member's bank account has not rejected a payment within 4 days, Check Gateway sends our system a status of Received. Once a payment is marked as received in Farmigo, we stop reaching out to Check Gateway to check on the payment status. Most rejections occur within the first 3 days of processing, however, banks have up to 90 days to reject a payment. It is a rare occurrence, but it is possible that after a payment is marked as received in Farmigo, a bank can then go back and reject the payment. This is why we strongly advise you to compare your Check Gateway statements against your Payments Report in Farmigo. 

Below are example funding schedules for an Electronic Check Payment.

Member enters transaction before noon:
Day 1 - Enter transaction BEFORE 12 noon
Day 2 - Processing Day 1
Day 3 - Processing Day 2 
Day 4 - Processing Day 3 
Day 5 - Processing Day 4 (technically funds released at midnight)
Day 6 - Funds available

Member enters transaction after noon:
Day 1 - Enter transaction AFTER 12 noon
Day 2 - Considered day entered
Day 3 - Processing Day 1
Day 4 - Processing Day 2
Day 5 - Processing Day 3 
Day 6 - Processing Day 4 (technically funds released at midnight)
Day 7 - Funds available

How to Resolve Payment Issues

11/15/2013

 
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When reviewing your list of Subscriptions in the dashboard, you may see a symbol appear next to a member’s name that looks like an orange triangle with an exclamation mark in the middle (see image at left).  This is the Payment Issue symbol and it may appear for one of 2 reasons:
  1. An electronic payment was rejected
  2. A pending payment is past due
Read on to learn more about how to address each of these payment issues.

Read More

Solving Member Mysteries

11/7/2013

 
We want to give you the in's and out's, tips and tricks for figuring out answers to member questions. We are going to give you a few steps that we always take in order to get some insight on a member's accounts.

Read on to learn more.

Read More

Promote Items in Your Webstore!

10/31/2013

 
Want to promote specific items this holiday season? Here's how!
  1. Go to your webstore
  2. Find the item you want to promote
  3. Click on details for that item
  4. Copy the URL
  5. Hyperlink to the URL on your website or in an email. When members click on the hyperlink, it will bring them directly to the item in your webstore

Farmigo's Payment Policy

10/24/2013

 
Farmigo will send you an invoice around the 5th of the month for the previous month's charges.  Then we automatically withdraw the funds from your bank account on file around the 20th of the month.

To calculate the total value of deliveries for a month, please run the "Past Deliveries ($)" report for the month.  For "Date Range" enter in the 1st of the month, followed by the last date of the month.  You can choose the "Breakdown By" - "Total" to get just the total for deliveries for the month.  This will be the value we base our fee off of.

To learn more about the Past Deliveries ($) report, check out the following link:
http://help.farmigo.com/past-deliveries--report.html



IMPORTANT INFO REGARDING NON-PAYMENT
After 60 days of nonpayment, your administrators will not be able to access the system. PLEASE NOTE:  If your administrative access is revoked it can take up to 7 business days to reinstate access.  We will continue to operate the Farmigo system and give access to your members so as not to disrupt your business.

We at Farmigo have never been prouder to work together with you to be pioneers in the growth of the local food movement.  We are excited to grow with you and to continue to have a major impact on the way people eat and live. As always, if you have any questions please contact our support team at [email protected]

New California Law for CSAs - How Farmigo Helps Keep You Compliant

10/18/2013

 
In late September, California passed a new law that “aims to define what a CSA is and improve market conditions for certified farmers selling directly to consumers.” (AgAlert)  This law will impose some new regulations on California farms who operate a CSA, many of which can be satisfied by data already stored in your Farmigo system! 

Below, we have outlined some new procedures you should be aware of and how Farmigo can help you comply with these regulations.
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