HOLIDAY SCHEDULE REMINDER:
While we will be busy decking the halls and ringing in the New Year, please keep in mind that we are monitoring for urgent tickets as well.  Farmigo employees will be on vacation for the following dates:

• Tuesday, Dec. 24
• Wednesday, Dec. 25
• Tuesday, Dec. 31
• Wednesday, Jan. 1
  

If you have an urgent issue on any of these days, please email [email protected] with “URGENT” in the subject line and we will be sure to address your question as soon as possible. 

Have a happy, fun, and healthy holiday!

Cheers,
The Farmigo Support Team

A reusable box is great way to create a communal experience for your share members and encourages environment-friendly practices.  Coolers are also a great way to expand offerings to your members beyond produce.  But these containers cost money!

The Membership Fee is a helpful tool for asking members to make a deposit on these fun containers.  Read more below for tips on setting up the Membership Fee and then refunding the deposits.

You may want to consider explaining what this fee is for in the signup process by adding a comment to the location or adding it to the payment plan notes.

• Adding a location comment:  Under the Info tab of the location editor, you may add a comment.  This comment will appear in the first step of the signup process next to the location listed.
  
• Adding payment plan notes:  Email [email protected] with edits that you would like to make to your payment plan notes, which are presented in the Terms step of the signup process.  Please note that the notes may not be adjusted for all payment plan types.
  

When the member signs up and is charged the membership fee, a receive fee payment is added under the Payment tab of their member file.  This payment line indicates that the fee has been charged.

Now let’s say that it’s the end of the season or the member has canceled their subscription, you may record their deposit refund by taking the following steps under the Payment tab of the member file:

1. Add an Internal payment with the status “Received” for the amount of their refund and save changes.  You may want to add a note that the payment is for a returned container.
   
2. Add a Check or Cash payment (depending on how you deliver the refund) with the status “Refunded” for the amount of their refund and save changes.  You may want to add a note that the payment is for a returned container.
   

REMINDER:  Please email [email protected] before Thursday, November 28 if we need to adjust any of the following settings for you:
Member Access Hours, e.g. Web Store Hours and Signup Cut-Off
Edit your Payment Plans and Payment Methods
Set up a New Season for Signups

If you need to adjust your own deliveries for the Thanksgiving, check out this previous Tip of the Week about managing holiday deliveries: Holiday Management:  Getting ready for the 4th of July! 

HOLIDAY HOURS:  Our Support Team will be giving thanks with their families and celebrating from Thursday, November 28 - Sunday, December 1.  If you have an emergency that needs our attention before Monday, December 2 we will have someone checking for emails with “URGENT” in the subject line.  Other questions will be assigned when we get back. We hope you all have a restful Thanksgiving!

Electronic Checks are the preferred method of payment in Farmigo as they have the lowest transaction fees. Electronic Checks take 5-7 business days to process. Holidays will delay funding. 

Farmigo works with Check Gateway to manage electronic check payments. If your member's bank account has not rejected a payment within 4 days, Check Gateway sends our system a status of Received. Once a payment is marked as received in Farmigo, we stop reaching out to Check Gateway to check on the payment status. Most rejections occur within the first 3 days of processing, however, banks have up to 90 days to reject a payment. It is a rare occurrence, but it is possible that after a payment is marked as received in Farmigo, a bank can then go back and reject the payment. This is why we strongly advise you to compare your Check Gateway statements against your Payments Report in Farmigo. 

Below are example funding schedules for an Electronic Check Payment.

Member enters transaction before noon:
Day 1 - Enter transaction BEFORE 12 noon
Day 2 - Processing Day 1
Day 3 - Processing Day 2 
Day 4 - Processing Day 3 
Day 5 - Processing Day 4 (technically funds released at midnight)
Day 6 - Funds available

Member enters transaction after noon:
Day 1 - Enter transaction AFTER 12 noon
Day 2 - Considered day entered
Day 3 - Processing Day 1
Day 4 - Processing Day 2
Day 5 - Processing Day 3 
Day 6 - Processing Day 4 (technically funds released at midnight)
Day 7 - Funds available

Read on to learn more about how to address each of these payment issues.