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*Software Update* Synching Box Builder & Packing Report

10/11/2013

 
In the most recent software update, we have connected the order in which items are listed in the Box Builder to match the order in which those items are listed in the Packing report.

Read on to learn more.

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Choosing the Best Electronic Payment Method

10/2/2013

 
We are often asked, "Which payment methods should I offer my customers?" We always recommend using electronic check transfers as your primary method of payment as this is the most affordable option. If you would also like to offer payment by credit card, you have two options - a credit card processor (we recommend PowerPay but you can use whatever credit card processor you prefer) or Paypal.

Our Recommendation: Farmigo will support any decision you make for accepting credit card payment, but we do NOT recommend using PayPal. After four years and millions of transactions later, we have seen that consumers prefer credit card payment over PayPal.  In addition, there have been numerous occasions when PayPal has not properly processed member payment. In spite of our efforts to have them correct these issues, we have found PayPal's customer support slow and at times unresponsive.

In today’s tip, we want to provide you with some insight about the benefits of using a credit card processor over Paypal. You are welcome to use any credit card processor, but we are going to use Powerpay as our example in this analysis. To learn more about other credit card processors, click here.

There are a few variables to consider when choosing between PayPal, Powerpay, or another merchant provider. These include:
  • Cost of Service
  • User Interface
  • Quality of Customer Support

Read on to learn more.

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Building Customer Loyalty

9/27/2013

 
Growing up, your parents always told you to “Make new friends, but keep the old ones.”  This principle remains true for business practices as well.  In many ways, keeping existing customers is far more important than recruiting new members - and Farmigo helps you do both!

Read on to learn more.
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Save with a Seasonal PowerPay Account

9/20/2013

 
Is your business seasonal? Then your merchant account should be, too.

A seasonal PowerPay account saves you money. Your monthly service fee drops to $1.95. And reactivation is easy. Just give PowerPay a 5-day notice that you’re going to be accepting payments again and you’re good to go.

You can put your Authorize.Net account on hold, too. You’ll no longer have to pay the monthly service fee – but there is a $25 charge to reactivate your Authorize.Net account.

For more information about the benefits of a seasonal PowerPay merchant account – or to put your existing account on hold – call Jason Jensen at 877.877.9077 ext. 1815.

Authorize.Net merchant support can be reached at 877.447.3938.

Adding Dates to Your Delivery Schedules

9/13/2013

 
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As the leaves start to change, we begin looking towards the new year.  This week’s tip reviews how to review and add dates to your delivery schedules.  This is especially important for ongoing programs that make deliveries year-round; you will want to regularly add dates to your schedules on an ongoing basis.  If you manage a seasonal program, you may want to click here to learn about setting up a new season.

Read on to learn more.


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SET UP YOUR NEXT SEASON TODAY!

9/6/2013

 
For seasonal configurations, it is important to allow adequate time to promote your upcoming season. Having a longer window for members to sign up can increase new signups! 


We have streamlined the New Season Process to be more efficient, making it quicker and easier for you to get your next season set up and start taking signups!

Read on to learn more.
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SYSTEM UPDATE - Improved Setting to Help with Store Inventory

8/30/2013

 
This week the software development team released a software update which will reduce the chance that a member will order an item that is out of stock from your web store. It has been observed that members may place items in their cart and take a long time to check out.  When this happens, the items they placed in their cart might have already been sold to another member.

To show the member an updated store inventory, the member will be asked to refresh their current store session when the following conditions are met:
  1. The member's store session has been open for more than 60 minutes.
  2. There are items in the store with less than 20 orders available.
If a member meets these 2 conditions when editing their web store order, the following will happen:

  1. This message will pop up: "Your session has timed out. Click OK to refresh the page and get up-to-date information."
  2. When the member clicks "OK", the web store page will refresh and any changes that the member made to their order during that session will not be saved.
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Farmigo Accounting Features Part III

8/23/2013

 
During the past 2 weeks, we have examined how revenue is recorded on an accrual basis and how this relates to member accounts.  This week’s tip reviews how member accounts list debits and credits and how the Accounting Reports summarize these debits and credits.

Member Accounts Receivable

You may view each member account as an Account Receivable.  The member’s balance indicates either how much is owed by a member for the season or how much credit a member has on account to go towards future deliveries depending on your balance view.

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Farmigo Accounting Features Part II

8/15/2013

 
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Last week’s Tip examined how revenue is recorded on an accrual basis in the Farmigo system.  This week’s Tip dives a little bit deeper and reviews how these principles are related to your members’ balances.

Your Farmigo system records revenue when it is earned in order to help you account for the way in which subscriptions are managed.  If you are accounting for a one time order, then things are pretty simple.  For instance, a customer orders an item for $5 and then pays for that item. When it comes to CSAs though, members commit to receive deliveries for a specific season or on a continual basis.  They are not placing a one-time order; they are subscribing to your program.

For subscription programs, you need to draw against that prepaid credit as the member receives each delivery.  In this case, you want to recognize payment when the goods are delivered since that is when the commitment for the "product" has been attained.

The scenarios outlined below examine how these principles are applied for a seasonal system and an ongoing system.  For help identifying how your system is set up, click here.

Read on to learn more.


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Farmigo Accounting Features: Part I

8/9/2013

 
This week’s tip focus on how revenue is recorded in your Farmigo system.  The Farmigo system features accounting tools so that you may track your revenue on an accrual basis. This means that income is recorded when it is earned (learn more).  Revenue is considered earned once a member’s order is delivered and recorded as received.

Revenue is realized at the time of delivery in order to account for changes that may be made to a member’s subscription between the time that they place the original order and the time that they receive their order.

Read on to learn more. (Also, check out Part II & Part III)

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