Farmigo Support
  • HOME
  • Browse Help & Support
  • Farmigo Mobile
  • Tip of the Week
  • Why Farmigo?
  • Contact Support

Delivery Holds and Dummy Email Accounts

6/19/2012

 
Check out the new interface for managing member delivery holds! Read below to understand the new features:
How to place a member on an indefinite hold:
  1. Open member card and click on admin tab.
  2. Select the hold delivery button.
  3. Member will not receive deliveries again until you go back into the member card and click the activate delivery button.
Picture
How to place a member on short term hold:
  1. Select a date range from the drop down menus below Temporary Hold area.
  2. Press Save
  3. During the selected dates, a member will not be scheduled for delivery.
  4. To remove a short term hold, click the x to the right of it and press save.
Picture
Delivery holds due to sign up delays:
The system will automatically put a member on hold at sign up if they sign up after the sign up delay has passed. The system will indicate if a hold is due to a sign up delay. If you decide that you would actually like to deliver to this member for the upcoming delivery, you can remove the temporary hold by clicking the x to the right of the dates.  

***Remember, use caution before removing the delivery hold!  As soon as the new member signed up, they may have received an automated email indicating when they may expect their first delivery.  If you remove the hold for that coming week's delivery, remember to email them and notify them that their first delivery date has changed.  Also, if you pro-rate you shares, please be aware that the new member will not have paid for this extra delivery.
Picture

Dummy Email Accounts 

When you come across a member who does not have an email address or whose email address you do not know, we recommend creating a dummy email address for them using the following guidelines:
FIRSTNAMELASTNAME@BUSINESSNAME.COM


EXAMPLE:
LUKELOCAL@OLDMACDONALDFARM.COM
Here, the dummy email address is formulated by taking the members full name, then "@", and then the name of your business plus ".com".
Joe Buley link
6/19/2012 07:56:01 am

How about setting up "dummy" accounts for site coordinators who are not members? Currently it inflates my subscription number and I have to go in and put a hold on the account as well.
Joe


Comments are closed.

    Subscribe to the tip of the week mailing list

    Categories

    All
    Accounting & Finances
    Communicating With Members
    Dashboard Management
    Images & Photos
    Knowing Support
    Managing Deliveries
    Managing Locations
    Managing Payments
    Managing Sign Ups
    Member's Perspective
    Reports
    System Updates And New Features
    Web Store

    Archives

    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012