Delivery Holds and Dummy Email Accounts

Check out the new interface for managing member delivery holds! Read below to understand the new features:

How to place a member on an indefinite hold:

1. Open member card and click on admin tab.
2. Select the hold delivery button.
3. Member will not receive deliveries again until you go back into the member card and click the activate delivery button.

How to place a member on short term hold:

1. Select a date range from the drop down menus below Temporary Hold area.
2. Press Save
3. During the selected dates, a member will not be scheduled for delivery.
4. To remove a short term hold, click the x to the right of it and press save.

Delivery holds due to sign up delays:
The system will automatically put a member on hold at sign up if they sign up after the sign up delay has passed. The system will indicate if a hold is due to a sign up delay. If you decide that you would actually like to deliver to this member for the upcoming delivery, you can remove the temporary hold by clicking the x to the right of the dates.  

***Remember, use caution before removing the delivery hold!  As soon as the new member signed up, they may have received an automated email indicating when they may expect their first delivery.  If you remove the hold for that coming week's delivery, remember to email them and notify them that their first delivery date has changed.  Also, if you pro-rate you shares, please be aware that the new member will not have paid for this extra delivery.

---

Dummy Email Accounts 

When you come across a member who does not have an email address or whose email address you do not know, we recommend creating a dummy email address for them using the following guidelines:

FIRSTNAMELASTNAME@BUSINESSNAME.COM


EXAMPLE:
LUKELOCAL@OLDMACDONALDFARM.COM

Here, the dummy email address is formulated by taking the members full name, then "@", and then the name of your business plus ".com".