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How to take a screenshot

1/16/2013

 
Screenshots come in very handy in a number of situations:

1. When contacting support with questions:
If you have a question about your system or a member account, it is often helpful to send along a screenshot with your question so we have an idea of what you are looking at. You can send us screenshots by adding them as attatchments when emailing support@farmigo.com

2. When your members contact you with questions
Often, members will contact with you with a question about their accounts. While you can preview their accounts from their member card, sometimes a screenshot can be helpful to figure out what the issue may be. Ask your members to send you a screenshot of their screen. You can send them the link for the video below if they do not know how to take a screenshot.

3. When introducing customers to new functionality in your system
When you bring your CSA online, there is increased flexibility for your customers. Screenshots can be very helpful when explaining to customers how to put their account on hold, change their pick up location, or update their subscriptions (if you offer these options).

Never taken a screenshot before? Watch the video below. It first explains how to take screenshots on a PC and then on a Mac. Want to share this video with your customers? http://www.youtube.com/watch?v=EoTpIYLBtKs&feature=youtu.be
Donna
1/19/2013 02:39:43 am

This is a great tool, thank you for sharing this information. Is there a way to paste a screen shot into an email to a member generated through our Farmigo Dashboard? I can paste it into a Word document, but not into my outgoing email. Thank you

Karli Miller-Hornick
1/23/2013 12:39:59 am

Hey Donna,
Currently, there is not a way to add email attatchments to emails going out through Farmigo. I have an idea for you! You can upload the image to google docs and make the privacy setting "public on the web." Then, just copy and paste the link into the email - like this:

https://docs.google.com/a/farmigo.com/file/d/0B4JSALH-APyySEo3UlpRbl9uQ0k/edit

If you want me to walk you through this process, I'd be more than happy to! Just email support@farmigo.com and ask for Karli :)

Jutta Gamboa link
1/20/2013 06:23:56 am

Shift, control and 4 is even better, giving you the possibility of selecting which portion of the screen you want to have copied and not the whole screen.


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