As with any new system or online account, there is a learning curve for your members. Taking time to create an instructional video can save you an enormous amount of time, and is a valued resource for your members. A video can stand in as a tutor where you cannot - giving members a better understanding of the system and allowing them to manage their account more independently.
Some suggested topics include:
- How to sign up and navigate the website
- What to expect after signing up
- How to access your account, add money or send a payment
- How to put yourself on hold, change your subscription or pick-up location
- Understanding rules, the store hours, and webstore
Communicating With Members
We like a software called Camtasia, but you can use any video editing software to create your videos. Camtasia is available for purchase online, and is a useful program for editing and shooting videos. One particularly useful feature is the ability to record your actions on your computer screen. It also features easy YouTube integration. Click here for a free trial.
If you get really bored this winter and become a YouTube expert, you can use some of these awesome tutorials to learn the advanced features of YouTube that can make your videos interactive!
YouTube provides free and easy video hosting. Once a video has been uploaded, they provide you with a direct link to your video, which you can integrate into your website. For help on uploading videos, visit the YouTube help site.